Sales Tax: Nevada residents must add 8.1 percent Sales Tax to their orders
Credit Card Processing: All credit card payments are processed through our parent company, On The Web Marketing Group, Inc. and will be displayed on your credit card statement as such. In the event a credit card does not process for any reason, we will, at our discretion, either void the order and notify the customer or process the order at a later date or process the payment in multiple smaller amounts until the item is paid in full. Items cannot be shipped until payment in full has been collected.
Billing Errors Omissions: If an order is incorrect, it is the responsibility of the customer to notify us within 24 hours of our sending the order confirmation email to the customer. Any errors or omissions will be corrected and either billed or refunded to the customer as necessary. If the customer does not notify us within that time, the customer will be responsible for the order. If the customer does not give his her email address, the email address is incorrect or the customer does not receive the email for any reason, the customer waives his or her right to correct an invoice. On The Web Marketing Group is not responsible for any typographical errors or omissions.
Return Checks: Any returned checks will be subject to a $20.00 Processing Fee
Pricing and Availability: If an item''s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. After we have received your order, we will also inform you if any items in your order prove to be unavailable.
Jurisdiction: On The Web Marketing Group, Inc. and Participant agree that any action or proceeding brought to enforce or otherwise arising out of or relating to this Agreement shall be commenced and maintained exclusively in any state or federal court located within Clark County, Nevada, having subject matter Jurisdiction with respect to the dispute between the parties.
30 Day Return Policy: Any single item purchased from us (excluding Drop Ship Items or items purchased in quantities greater than one) can be returned for a refund when received in our warehouse within 30 days from the day you received the item, no questions asked. The refund amount will be the full purchase price of the item less all shipping fees based on either the actual shipping fees or fixed shipping fees, which ever is higher. The item must be in its original condition and packaging and prior authorization (RMA#) must be arranged by email. Drop Ship Items are items that are shipped directly from the Manufacturer or Vendor. If you want to know if your item is a drop ship item, please call or email customer service before you make your purchase.
Cancellations: If for any reason you have not received an item within 4 weeks, and if you desire to cancel the transaction, we will cheerfully refund 100 percent of your purchase price at your request, provided that the item is not currently in transit to or from our shipping facility, and if the item has a stated shipping time of more than 4 weeks, then the time frame necessary for a cancellation to be permitted shall be the longest shipping time stated plus 25 percent. For example, if the shipping time is stated as 8 weeks, a cancellation will be permitted if more than 10 weeks have elapsed in accordance with the other conditions stated herewith. You must call or email us to let us know that you would like to cancel your order. Orders may not be cancelled prior to receiving the items unless the terms above regarding the delivery timeframe have not been met. Refused, returned or cancelled shipments that are not and or will not be accepted by the customer for any reason, including non payment, are subject to a 30 percent restocking cancellation fee plus the cost of the shipping and return shipping if applicable (this will be the actual shipping cost, not the 15 percent fixed rate shipping). We will replace any damaged parts and then restock the item. After you receive the furniture, please refer to section labeled ''30 Day Return Policy, No Questions Asked''.
Assembly is Usually Required: Most household items require assembly. Assembly is usually very easy and requires normal tools such as screwdrivers, wrenches and other tools typically found around the house.
30 Day Warranty: We warranty everything we sell to be free of manufacturers defects for a period of 30 days. In most cases, we will simply ship you a new part, however we may either repair or replace the defective parts at our discretion. We will pay the shipping to send any covered warranty repairs or replacement parts to you.
Website Catalog References: All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and or actual construction materials. Manufacturers will sometimes make minor changes to design or construction. We reserve the right to substitute identical items from alternate vendors for any out of stock items. For more detailed information contact us via our email form.
Multiple Purchase and Commercial Use: Chairs purchased in quantities of more than 6 or any other identical item purchased in quantities of more than 2 will be excluded from the 30 day money back guarantee. Any item purchased for commercial use will not be warranted for damage resulting from commercial use.
Acceptable Methods of Return: Due to the fact that our office shipping facility is located in a building that is not zoned for shopping or general public traffic, customers may not visit us in person. Merchandise must be returned to us via a licensed, bonded and insured delivery carrier (UPS, FedEx, Roadway, etc.) Merchandise may not be returned in person to our shipping facility by the customer recipient. MERCHANDISE MAY NOT BE RETURNED TO US BY U.S. MAIL. IT WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.
Expedited Delivery: Any time specified shipping methods (example overnight service) are only guaranteed to ship by the day agreed. We have no control and therefore make no promises or guarantees as to the delivery company performing as it promises.
Damage: If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or email sales within 24 hours of receipt of the item. We will file any damage claims necessary and will choose to repair or replace the damaged product. We may require photos of the damage or defect before a repair or replacement can be arranged. You are responsible to save the damaged items either until someone comes to pick up or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items (this will be the actual shipping cost, not the 15 percent fixed rate shipping) plus any cancellation fees as applicable under section titled ''cancellations''.
Delivery Method: All deliveries will be made by a shipper chosen by On The Web Marketing Group. If the customer specifies a delivery company, we will attempt to use that company. If for reasons of size, weight, timing, or any other reason determined by our shipping department, the package may and or will be shipped with a shipping company of the shipping department''s choosing. Delivery will be made by the shipper''s normal delivery method. UPS, for example, will deliver to your door and, if no one is home, and the shipper has a policy not to leave packages without a signature, you can reschedule but UPS and many other shippers will not set up an exact time to meet you at your door. Many oversize items (too large for UPS) will be sent via delivery truck that will only get the item to the ''sidewalk''. You will need to carry the item into your home. This is common in New York City and other areas with ''High Rise'' buildings. The delivery company will only give a time period, which sometimes can be an entire day. You will have to make arrangements to receive the package or have someone at your home or business to receive the package. Please note that UPS and many other delivery companies charge a surcharge for Saturday deliveries if you would like to arrange a Saturday delivery, please email for additional pricing. If the recipient is notified of a delivery date, and the recipient is not there to meet the shipper and accept the package, the recipient will be responsible for any and all ''redelivery'' charges that may apply.
Outside of the 48 Contiguous U.S.: Any items shipped out of the continental 48 United States will require the customer to pay for any and all shipping of any replacement or missing parts regardless of cause. If it is necessary for damaged parts to be returned to On The Web Marketing Group, the shipping will be the responsibility of the customer.
Shipping Rates: Shipping fees for household goods are 15 percent of the purchase price for merchandise shipped within the continental USA. Shipping fees for most household goods to Canada are 30 percent and Alaska Hawaii Puerto Rico Virgin Islands are 45 percent of the purchase price. You will be notified for your approval before your order is processed if the cost for shipping your order to Canada, Alaska Hawaii Puerto Rico Virgin Islands is higher than the amount stated here. Any duties, taxes, customs charges, brokerage fees or other expenses of any kind will be paid by the customer directly, however, if billed to the shipper, the shipper will bill the customer''s credit card on file.
© Copyright 1997-2015 On The Web Marketing Group, Inc